Returns & Exchanges

At Outsunny, we want you to be completely satisfied with your outdoor living purchases. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'My Orders' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all hardware, cushions, and instruction manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.